Shipping Information
Processing Time
Orders typically process within 1-3 business days. During peak seasons and promotional events, processing may require additional time. You will receive an order confirmation email immediately after purchase and a shipping confirmation with tracking number once your order ships.
Domestic Shipping Options
We offer several shipping methods for domestic orders:
- Standard Shipping (5-8 business days) – Free on orders over $75
- Expedited Shipping (3-5 business days) – $9.95 flat rate
- Express Shipping (2-3 business days) – $19.95 flat rate
- Overnight Shipping (1 business day) – $29.95 flat rate
International Shipping
We ship to over 50 countries worldwide. International shipping rates vary by destination and package weight. Delivery times typically range from 10-21 business days depending on the destination country’s customs processing.
Order Tracking
All orders receive tracking numbers via email once shipped. You can track your package directly through our website using your order number and email address. Tracking updates are provided by our carrier partners.
Shipping Restrictions
Some items may require special handling or have shipping restrictions due to size, value, or composition. These restrictions are clearly noted on product pages before purchase.
Multiple Item Orders
Items from the same order may ship separately if they have different availability dates. You will receive separate tracking numbers for each shipment. No additional shipping charges apply for multiple shipments.
Address Verification
Please verify your shipping address during checkout. We are not responsible for orders shipped to incorrect addresses provided by customers. Address changes must be requested within 1 hour of order placement.
Package Insurance
All orders include insurance against loss or damage during transit. Claims must be filed within 14 days of delivery date. Please inspect packages upon delivery and note any issues on the carrier’s delivery receipt.
Signature Requirements
Orders valued over $250 require signature confirmation upon delivery. This requirement cannot be waived for security reasons. The carrier will attempt delivery three times before returning to sender.
Shipping Carriers
We partner with major carriers including USPS, UPS, and FedEx. Carrier selection is based on destination, package size, and delivery speed to ensure reliable service.
International Customs
International customers are responsible for all customs duties, taxes, and fees imposed by their country. These charges are not included in our shipping costs and are collected upon delivery.
Holiday Shipping
During holiday periods, we offer extended shipping options and earlier order deadlines. Specific holiday shipping dates and deadlines are announced on our website each season.
Environmental Commitment
We use recycled and biodegradable packaging materials whenever possible. Our shipping practices include carbon offset initiatives and optimized packaging to reduce environmental impact.
Shipping Delays
While we provide estimated delivery dates, actual transit times may vary due to weather, carrier capacity, or customs processing. We cannot guarantee specific delivery dates.
Order Processing
Orders placed after 2 PM EST Friday through Sunday process the following business day. Business days exclude weekends and major holidays.
Package Protection
All packages are securely sealed and protected with appropriate packaging materials. Fragile items receive additional protective packaging to prevent damage during transit.
Carrier Performance
We continuously monitor carrier performance and adjust our shipping partnerships to maintain delivery reliability. Service issues should be reported to our customer care team.
Shipping Updates
Sign up for shipping notifications to receive real-time updates about your order status. Notifications include shipping confirmation, out for delivery alerts, and delivery confirmation.