Frequently Asked Questions
Order Processing & Timing
Orders typically process within 1-3 business days. During peak seasons or promotions, processing may take slightly longer. You will receive an order confirmation email immediately after purchase and a shipping confirmation email with tracking once your order ships.
Shipping Methods & Costs
We offer standard (5-8 business days), expedited (2-4 business days), and express (1-2 business days) shipping options. Shipping costs vary based on delivery speed and destination. Free standard shipping is available on orders over $75.
International Orders
We ship to select countries worldwide. International orders may be subject to customs fees, import duties, and taxes, which are the customer’s responsibility. Delivery times vary by destination.
Returns & Exchanges
We accept returns within 30 days of delivery for store credit. Items must be unworn, unwashed, and have original tags attached. Final sale items are not eligible for return. Exchanges are subject to availability.
Sizing & Fit
Each product page includes detailed size charts and fit information. We recommend reviewing these measurements before purchasing. Our customer service team can provide additional fit guidance upon request.
Payment Methods
We accept all major credit cards, PayPal, and Apple Pay. All payments are processed securely through encrypted systems.
Product Availability
Items shown are typically in stock and ready to ship. Out-of-stock items are marked accordingly. You can sign up for restock notifications on product pages.
Care Instructions
Garment care instructions are provided on each product’s description page and on interior labels. We recommend following these instructions to maintain your items’ quality.
Account Management
Creating an account allows you to track orders, save favorites, and expedite checkout. You can manage your communication preferences in your account settings.
Gift Options
Gift messaging is available at checkout. We offer electronic gift cards that can be delivered immediately via email.
Quality Concerns
We stand behind our products. If you receive an item with manufacturing defects, please contact us within 14 days of receipt for assistance.
Order Modifications
Order changes or cancellations must be requested within 1 hour of purchase. Once orders enter processing, modifications cannot be guaranteed.
Promotional Codes
Promo codes must be applied at checkout and cannot be combined with other offers. Some exclusions may apply to special promotions.
Package Insurance
All orders are insured against loss or damage during transit. Please inspect packages upon delivery and report any issues within 48 hours.
Sustainability Efforts
We are committed to sustainable practices throughout our operations, including eco-friendly packaging and responsible sourcing initiatives.
Privacy & Security
We protect your personal information using industry-standard security measures. We never share your data with third parties without consent.
Product Sourcing
Our items are sourced from various partners who share our commitment to quality and ethical production practices.
Contact Options
For fastest service, please use our online help center which includes answers to most common questions and live chat support during business hours.